Returns & Refunds

Returns & Refunds

We want you to be happy with your Dew Theory purchase. Here's how we handle returns and refunds.

Damaged or incorrect items

If you receive a damaged product or the wrong item, we'll replace it at no cost. Please contact us within 14 days of delivery with a photo of the issue and your order number. We'll arrange a replacement immediately.

Returns

Because our products are fulfilled through a print-on-demand partner, we handle returns on a case-by-case basis. If you're unsatisfied with your purchase, please reach out within 14 days of delivery and we'll work with you to find a resolution.

Refunds

Refund eligibility is determined on a case-by-case basis. If approved, refunds are processed to the original payment method within 5–10 business days.

How to reach us

For any return or refund request, contact us through our contact page or email us directly. Please include your order number and a brief description of the issue.

Note: Exact refund windows and eligibility may be updated. If you have questions about a specific order, please contact us directly.